If you purchased an item at www.addpoint.pt you have a period of 14 days after receipt of the goods to return your order, freely, without having to indicate the reason, under the terms of Decree-Law no. 24/2014, of February 14.

You can do this as long as the item is in the same condition as it was sold, as described below. You can do this as follows:
– Send an email to apoiocliente@addpoint.pt informing them of the return or fill in the Returns Form in the Returns Policy.
– If you have any questions, please contact our Customer Helpline (+351) 214 388 000 (Call national landline) – 09:00 to 18:00 Monday to Friday, for information on shipping procedures.

IMPORTANT:
Never return the item to ADD POINT without informing us via email or filling in the Return Form in the Returns Policy.

Shipping address:
ADD POINT, LDA.
Rua Mário Pinto, 35A
2745-833 Massamá

Items with activation (download cards and experiences) are not covered by the online store’s returns policy.

1. Items with no signs of use;
2. Return of the complete item, with all its components and accessories, instruction manual, label(s) and original packaging in perfect condition;
3. Copy of the invoice;
4. Return deadline: Up to the 14th consecutive day from the day of delivery.
5. Transportation costs resulting from returns will be the responsibility of the customer. We do not accept returns for collection.
6. Returns can be made free of charge directly at our premises.

Exclusions:
The following contracts are excluded from the right to terminate the contract and cannot be freely terminated:
1) Supply of goods made to the consumer’s specifications or clearly personalized;
2) Supply of sealed goods that cannot be returned for reasons of health protection or hygiene when opened after delivery;
3) Supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
4) Supply of sealed audio or video recordings or sealed computer programs from which the consumer has removed the tamper-evident seal after delivery;
5) Provision of accommodation for non-residential purposes, transportation of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance;
6) Supply of digital content not supplied on a tangible medium with an obligation to pay when:
6.1) the consumer expressly consents in advance to performance beginning during the withdrawal period and acknowledges that his/her consent implies the loss of the right of withdrawal; and
6.2) the digital content provider has provided confirmation pursuant to Article 9(2) or Article 6