This document sets out the pre-contractual information for distance contracts on the website www.addpoint.ptreferred to in article 4 of Decree-Law no. 24/2014 of February 14, and all subdomains/sub-websites. The domain www.addpoint.pt is the property of ADD POINT, LDA., with registered office at Rua Mário Pinto, 35A in Massamá, legal person and registration at the Cascais Commercial Registry Office No. 506 468 380, hereinafter referred to as ADD POINT.

ADD POINT reserves the right to freely modify this pre-contractual information in order to adapt it to the applicable legislation, without the need for any prior notice.

We remind you that the legal age for making purchases on the Internet in Portugal is 18, according to Decree-Law 24/2014 in force.

Both browsing the website www.addpoint.ptits subdomains and sub-websites, as well as the purchase of any product from those addresses, presupposes acceptance of this information and the General Conditions of Use contained on this page.

The User undertakes to use this website in compliance with the provisions of the applicable legislation, refraining from using the website for activities contrary to the law, morality and good customs, or the rights and interests of third parties.

The website www.addpoint.pt may contain links to other websites, which may contain useful information/tools for their users. These general conditions do not apply to third-party websites. Therefore, if you visit another website, redirected from our website, you should read its privacy policy.

ADD POINT reserves the right to unilaterally modify, at any time and without prior notice, the presentation and content of the website, its services and the general conditions of use, with the exception of contracts already concluded and in progress. These modifications will serve to improve the website, while at the same time improving the services offered to the website user who, if they do not agree with the changes made, may terminate the contract.

All content and information on www.addpoint.pt and its subdomains, are the property of ADD POINT and therefore the use, reproduction, copying and dissemination by other means of logos, texts, images and videos on that website is subject to your prior authorization.

ADD POINT takes into account the information regarding the essential characteristics of the products through technical descriptions shared by its suppliers, photographs and videos that illustrate the products marketed, in strict compliance with the best market standards.

The photographs presented on the website are merely illustrative, and ADD POINT therefore recommends that the Customer consult the detailed description of the product in order to obtain complete information about its characteristics.

The retail prices indicated in www.addpoint.pt and its subdomains are shown in euros.
VAT is included in all sales prices, in accordance with current legislation.

Shipping costs are the responsibility of the user and buyer, and are added to the total value of the products selected. You will be informed of these charges before confirming your order and completing the purchase process. ADD POINT reserves the right to change prices at any time, however ADD POINT undertakes to apply the rates and prices indicated at the time of placing the purchase order.

In the event of a computer, manual or technical error, or of any other origin, which causes a substantial change not foreseen by ADD POINT in the retail price, such that it becomes exorbitant or manifestly derisory, the purchase order will be considered invalid and cancelled.

Register
You can make purchases on our site www.addpoint.pt without being registered. However, to get the most out of our site, we recommend that you register in our online store before making your purchases, following the instructions for each step. All your data is stored securely and confidentially.

Product availability
All items on the site www.addpoint.pt are available to order. The items available on www.addpoint.pt have limited stock and may become unavailable without prior notice.

Means of payment
– Referencia Multibanco
The most widely used means of payment in Portugal and for the exclusive use of Portuguese bank account holders. The Multibanco reference can be paid in your Homebanking or at an ATM (Multibanco). In the case of Multibanco, this payment method’s own system is not able to make returns, so in these cases we will ask for proof of the customer’s IBAN in order to process the return of the payment by Bank Transfer.

– MB Way
Through this app, you can link a debit or credit card to a cell phone number to make instant purchases and payments. Returns will be processed directly on the same card as the customer who made the payment.

– Visa, MasterCard, Visa Electron
The most widely used payment method in the world. The customer enters their card details into EASYPAY’s secure gateway and pays immediately in the online store. Returns will be processed directly to the same card as the customer who made the payment.

– Paypal
Paypal is a secure payment method because your credit card details are not passed on to the various online stores. Once you have completed your purchase, you will be taken to the Paypal page to complete the payment, after which Paypal will inform us that your order has been settled. Refunds will be processed directly to your Paypal account, and consequently to the card associated with your account.

– Universo Flex
With Universo Flex, we offer our customers a way to pay in installments with the Universo Card, in 3 installments without interest or in 6/12 months with interest.

– Santander Consumer Finance
Santander Consumer Finance is a method of financing your purchases. The credit application process is simple and digital. Once the payment method has been chosen, the credit is submitted and approved online in minutes.
This financing method is available for sales between €200 and €6,000.

There may be costs associated with some forms of payment, which we will always inform you of before you place your order.

Expected delivery times for orders:

– Same day dispatch with payment received by 3pm;
– Next day dispatch with payment received after 3pm;
– Pick up at our premises – Same day, within 30 minutes of payment being received, except on weekends and public holidays.

Expected delivery times for orders with payment by 3pm:

– Delivery in 24-48 hours to mainland Portugal;
– Delivery between 4 and 8 days to destinations in Madeira and the Azores by air express;
– Delivery between 7 and 15 days to destinations in Madeira and the Azores by sea;
– Delivery in 24-48 hours to Peninsular Spain;
– Delivery within 24-48 hours to the Balearic Islands (Spain) by air express;
– Delivery between 3 and 5 days to the Balearic Islands (Spain) by land/sea;
– Delivery within 24-48 hours to destinations within the European Community, by air express;
– Delivery between 3 and 7 days to destinations within the European Community, by land;

Carrier delivery times may change depending on the destination and/or time of year (e.g. Black Friday, Christmas).
The delivery time for orders will always depend on the shipping method selected by the customer when placing the order, according to the cost options presented.
The delivery time will be visible in the shopping cart when you select the country, zone and zip code you want for delivery.
Orders placed on weekends and national holidays will start the whole process on the next working day.

Shipping costs will be calculated automatically based on the weight of the products in the order and the destination chosen.

Shipping costs will be borne by the customer, unless otherwise stated, and will be added to the total price of the products selected by the user. However, the customer will always be informed of these costs and options before confirming their order and completing the purchase process.

For free delivery, the minimum order value is 49€, valid for mainland Portugal and Peninsular Spain.

This value may vary depending on the Product Category: Add Play, Add Style, Add Home and Add Teck.

When the Customer receives their order, they should immediately check the condition of the packaging. If there are any anomalies they must immediately refuse to accept from the carrier.

Report the situation to the Customer Helpline by email: apoiocliente@addpoint.pt indicating the order number.

In the event of acceptance of an order in which the packaging is damaged, ADD POINT reserves the right to refuse the order.

The retail prices indicated in www.addpoint.pt and its subdomains are shown in euros.
VAT is included in all sales prices, in accordance with current legislation.
Ecovalor, Ecoree and Copyright fees are included in sales prices.

The articles sold by ADD POINT at www.addpoint.pt are covered by the legal guarantee system, in accordance with article 5 of Decree-Law no. 67/2003, of April 8, as amended by Decree-Law no. 84/2021, of October 18.

The warranty period for products purchased from ADD POINT is 3 years from the date of invoice.

Faulty product under warranty – contact our Customer Helpline at apoiocliente@addpoint.ptor alternatively by telephone (+351) 214 388 000 (national landline) – 09:00 to 18:00 Monday to Friday, who will help you resolve the problem.

If you purchased an item at www.addpoint.pt you have a period of 14 days after receipt of the goods to return your order, freely, without having to state the reason, under the terms of Decree-Law no. 24/2014, of February 14.

You can do this as long as the item is in the same condition as it was sold, as described below. You can do this as follows:

Send an email to apoiocliente@addpoint.pt informing them of the return or fill in the Returns Form in the Returns Policy.

If you have any questions, please contact our Customer Helpline (+351) 214 388 000 (Call national landline) – 09:00 to 18:00 Monday to Friday, for information on shipping procedures.

IMPORTANT:
Never return the item to ADD POINT without informing us via email or by filling in the Return Form in the Returns Policy.

Shipping address:
ADD POINT, LDA.
Rua Mário Pinto, 35A
2745-833 Massamá

Items with activation (download cards and experiences) are not covered by the online store’s returns policy.

The return conditions are as follows:

1. Items with no signs of use;
2. Return of the complete item, with all its components and accessories, instruction manual, label(s) and original packaging in perfect condition;
3. Copy of the invoice;
4. Return deadline: Up to the 14th consecutive day from the day of delivery;
5. Transportation costs resulting from returns will be the responsibility of the customer. We do not accept returns for collection.
6. Returns can be made free of charge directly at our premises.

Exclusions:

The following contracts are excluded from the right to terminate the contract and cannot be freely terminated:
1) Supply of goods made to the consumer’s specifications or clearly personalized;
2) Supply of sealed goods that cannot be returned for reasons of health protection or hygiene when opened after delivery;
3) Supply of goods which, after delivery and by their nature, are inseparably mixed with other items;
4) Supply of sealed audio or video recordings or sealed computer programs from which the consumer has removed the tamper-evident seal after delivery;
5) Provision of accommodation for non-residential purposes, transportation of goods, car rental services, catering or services related to leisure activities if the contract provides for a specific date or period of performance;
6) Supply of digital content not supplied on a tangible medium with an obligation to pay when:
6.1) the consumer expressly consents in advance to performance beginning during the withdrawal period and acknowledges that his/her consent implies the loss of the right of withdrawal; and
6.2) the digital content provider has provided confirmation pursuant to Article 9(2) or Article 6

– Reimbursement:

In the event of a return, the value of your purchase and any shipping costs you have paid will be refunded after validation of compliance with the return conditions described above, with ADD POINT having a period of 14 days to do so, from the moment the equipment is received at our premises.
ADD POINT will not reimburse additional delivery costs when a different and more expensive delivery method than the standard one proposed has been expressly requested.
The amount of your purchase will be refunded using the same payment method as that used by the Customer for the initial purchase.
In the case of Multibanco, this payment method’s own system is not able to make returns, so in these cases proof of the customer’s IBAN will be requested in order to process the return of the payment by Bank Transfer.

ADD POINT shall not be liable for any damages arising from computer viruses or any other situations to which it is not responsible and which prevent access to and correct operation of the domain. www.addpoint.pt and the services provided therein.