In the event of a consumer dispute, the consumer may refer the matter to a Consumer Dispute Settlement Entity:

CNIACC – National Consumer Dispute Information and Arbitration Centre, Faculty of Law of the NOVA University Lisbon – Campolide Campus www.arbitragemdeconsumo.org

CIMAAL – Consumer Dispute Information, Conciliation and Arbitration Centre of the Algarve Edifício Ninho de Empresas – Estrada da Penha 8005-131 Faro www.consumidoronline.pt
Consumer Dispute Arbitration Centre of the District of Coimbra Av. Fernão Magalhães, No. 240, 1 3000-172 Coimbra www.centrodearbitragemdecoimbra.com
Consumer Dispute Arbitration Centre of Lisbon Rua dos Douradores, 116, 2 1100-207 Lisbon www.centroarbitragemlisboa.pt
Contracts concluded in the Autonomous Region of Madeira Rua da Figueira Preta, No. 10, 3 andar 9050-014 Funchal centroarbitragem.sras@gov-madeira.pt
Consumer Information and Arbitration Centre of Porto Rua Damião de Góis, 31 – Loja 6 4050-225 Porto www.cicap.pt
Consumer Dispute Arbitration Centre of Vale do Ave Rua Capitão Alfredo Guimarães, No. 1 4800-019 Guimarães www.triave.pt
Consumer Information, Conciliation and Arbitration Centre (Consumer Arbitral Tribunal) BRAGA: Rua D Afonso Henriques, No. 1 (Ed Junta de Freguesia da Sé) 4700 – 030 Braga VIANA DO CASTELO: Av. Rocha Paris, No. 103 (Edifício Vila Rosa) 4900 – 394 Viana do Castelo www.ciab.pt

In the case of online consumer disputes, the consumer may employ the services of the ODR (“online dispute resolution”) Platform, which has jurisdiction to settle disputes relating to contractual obligations resulting from online sales or services contracts.
Click here to access the Electronic Alternative Dispute Resolution Platform for online sales or services contracts.
For Complaints and Claims: apoiocliente@addpoint.pt
Further information on the Consumer Portal –www.consumidor.pt