The minimum order value for free delivery is € 49, valid for Mainland Portugal and Peninsular Spain.
This value may vary depending on the Product Category:  Add Play, Add Style, Add Home e Add Teck.

All information regarding delivery times is based on data provided by the logistics operators or carriers with which ADD POINT has partnerships, CTT, NACEX and UPS, both at national and international level.

Expected shipping times for orders:
– Same-day shipping with payment received until 3:00pm;
– Next-day shipping with payment received after 3:00pm;
– Pickup at our Facilities – On the same day, at least 30 minutes after payment received, except weekends and public holidays.

Expected delivery times for orders, with payment received until 3:00pm:
– Delivery within 24-48 hours for mainland Portugal;
– Delivery in 4 to 8 days for destinations in Madeira and Azores by Express Air;
– Delivery in 7 to 15 days for destinations in Madeira and Azores by sea;
– Delivery within 24-48 hours for Peninsular Spain;
– Delivery within 24-48 hours for Balearic Islands (Spain) by Express Air;
– Delivery in 3 to 5 days for Balearic Islands (Spain) by land/sea;
– Delivery within 24-48 hours to destinations in the European Community, by Express Air;
– Delivery in 3 to 7 days to destinations in the European Community, by land;

The delivery time for carriers may vary depending on the destination and/or time of year (such as Black Friday or Christmas).
The delivery time for orders always depend on the shipping method selected by the customer when placing the order, based on the cost options presented.
Delivery time will be visible in the shopping cart when you select the desired country, area, and zip code for delivery address.
The processing of orders placed at weekends and on national holidays will start on the next business day.

The Postage or Shipping Costs will be calculated automatically based on the weight of the products included in the order, and on the chosen destination.

Postage or shipping costs shall be borne by the Customer, unless otherwise stated, and shall be added to the total price of the products selected by the user. However, the customer shall at all times be informed of these costs and options before confirming the order and completing the purchase process.

The minimum order value for free delivery is € 49, valid for Mainland Portugal and Peninsular Spain.
This value may vary depending on the Product Category: Add Play, Add Style, Add Home e Add Teck.

When a Customer receives a package, the condition of it must be checked immediately. If it is damaged in any way, the Customer must refuse immediately to accept the package from the carrier.
Report the situation to the Customer Support Line, using the email address: apoiocliente@addpoint.pt, indicating the order number.

In the event of acceptance of an order where the packaging is damaged, ADD POINT reserves the right to refuse any liability.