The minimum order value for free delivery is € 49, valid for Mainland Portugal and Peninsular Spain.
This value may vary depending on the Product Category:  Add Play, Add Style, Add Home e Add Teck.

All information regarding delivery times is based on data provided by the logistics operators or carriers with which ADD POINT has partnerships, CTT, NACEX, DHL and UPS, both at national and international level.

Expected shipping times for orders, after receipt of payment by 3 pm:
– Same-day shipping for products in stock;
– Next-day shipping for products in stock for which payment is received after 3 pm;
– Shipping in 2-3 days for products in transit, yet to arrive;
– Shipping in 3-4 days for products to be ordered.
– Pickup at our Facilities – On the same day, at least 30 minutes after confirmation of payment, except weekends and public holidays.

Expected delivery times for orders, after receipt of payment by 3 pm:
– Delivery within 24-48 hours for mainland Portugal;
– Delivery within 48 hours for Peninsular Spain;
– Delivery within 24 hours for various destinations in Europe, by Express airmail;
– Delivery in 3 to 5 days for destinations in Europe, by land.
– Delivery in 3 to 6 days for destinations in Madeira, the Azores and the Balearic Islands.

The delivery time for orders will at all times depend on the shipping method selected by the customer when placing the order, as per the different cost options presented, as well as the availability of the products or campaigns in effect.
An indication of the delivery time will be displayed in the shopping cart, when selecting the desired delivery zone and country.
The processing of orders placed at weekends and on national holidays will start on the next business day.

The Postage or Shipping Costs will be calculated automatically based on the weight of the products included in the order, and on the chosen destination.
Postage or shipping costs shall be borne by the Customer, unless otherwise stated, and shall be added to the total price of the products selected by the user. However, the customer shall at all times be informed of these costs and options before confirming the order and completing the purchase process.

The minimum order value for free delivery is € 49, valid for Mainland Portugal and Peninsular Spain.
This value may vary depending on the Product Category: Add Play, Add Style, Add Home e Add Teck.

When a Customer receives a package, the condition of it must be checked immediately. If it is damaged in any way, the Customer must refuse immediately to accept the package from the carrier.
Report the situation to the Customer Support Line, using the email address: apoiocliente@addpoint.pt, indicating the order number.

In the event of acceptance of an order where the packaging is damaged, ADD POINT reserves the right to refuse any liability.